Operations Manager

XAD Technologies; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent technology company in Dubai is seeking an experienced Operations Manager to oversee both in-house and outsourced operations. You will ensure day-to-day operations run smoothly, manage vendor performance, and comply with UAE regulations. Ideal candidates will have 5–8 years of UAE experience in operations management and possess strong skills in leadership, communication, and problem-solving. This role offers an excellent opportunity for those looking to impact operational efficiency significantly.

Qualifications

• 5–8 years of UAE experience in operations management.
• Proven experience handling both in-house and outsourced operations.
• Strong knowledge of vendor management and SLA handling.

Responsibilities

• Oversee daily operations of internal teams and departments.
• Manage and monitor outsourced vendors and service providers.
• Prepare operational reports, budgets, and cost-control plans.

Skills

Leadership

Communication

Problem-solving

Vendor management

Negotiation

Education

Bachelors degree in Business Administration or related field

Tools

MS Office

Reporting tools

Job description

Location

UAE (Dubai / Abu Dhabi)

Job Summary

We are seeking an experienced Operations Manager to oversee and manage both in-house (non-outsourced) and outsourced operations. The role involves ensuring smooth day-to-day operations, vendor performance management, cost control, compliance with UAE regulations, and achieving operational efficiency across all functions.

Key Responsibilities

In-House (Non-Outsourced) Operations

• Manage daily operations of internal teams and departments
• Ensure optimal utilization of manpower, resources, and assets
• Implement SOPs, KPIs, and performance monitoring systems
• Coordinate with HR, Finance, and Admin for smooth operations
• Ensure compliance with UAE labor laws, company policies, and HSE standards

Outsourced Operations

• Manage and monitor outsourced vendors and service providers
• Negotiate SLAs, contracts, and service agreements
• Ensure vendor compliance with quality, timelines, and cost standards
• Conduct regular performance reviews and audits of outsourced teams
• Resolve operational issues and escalate risks when required

General Responsibilities

• Prepare operational reports, budgets, and cost-control plans
• Improve processes to enhance efficiency and reduce operational costs
• Liaise with clients, management, and external stakeholders
• Handle escalations and ensure timely resolution of operational issues

Requirements

• Bachelors degree in Business Administration, Operations Management, or related field
• 5–8 years of UAE experience in operations management
• Proven experience handling both in-house and outsourced operations
• Strong knowledge of vendor management and SLA handling
• Excellent leadership, communication, and problem-solving skills
• Proficiency in MS Office and reporting tools
• Experience in telecom / facilities / manpower / services industry is a plus

Preferred Skills

• Strong negotiation and cost-management skills
• Ability to manage multi-location operations
• Knowledge of UAE compliance and labor regulations
• Results-driven with strong analytical mindset