Customer Service Representative (Freezone Experience is a MUST)

Tafaseel BPO; Ajman; On-site; AED 78,120 - 111,600; Full time

Job summary

A leading company in customer service is seeking a highly motivated Customer Service Representative skilled in Freezone operations. The ideal candidate will manage customer inquiries, resolve issues, and maintain customer satisfaction. This position offers the opportunity to work in a dynamic environment, focusing on delivering top-notch service to clients.

Qualifications

• Proven experience as a Customer Service Representative, preferably in a Freezone environment.
• Familiarity with customer service tools and platforms.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and social media.
• Resolve product, order, shipping, and return-related issues efficiently.
• Collaborate with logistics and product teams to address customer concerns.

Skills

Communication skills

Problem-solving

Customer service tools

Multitasking

Tools

CRM tools

Job description

Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations.

Key Responsibilities:

• Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner

• Resolve product, order, shipping, and return-related issues efficiently and empathetically

• Process orders, refunds, and exchanges through internal systems

• Monitor and manage customer reviews and feedback to enhance the customer experience

• Collaborate with logistics, warehouse, and product teams to address customer concerns

• Maintain accurate records of customer interactions in CRM tools

• Identify trends in customer issues and suggest improvements to internal processes

• Support promotional campaigns, product launches, and seasonal sales

Requirements:

• Proven experience as a Customer Service Representative, preferably in a Freezone environment

• Freezone experience is a must

• Familiarity with customer service tools and platforms

• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced environment

• Positive attitude and team-oriented mindset

• [Preferred] Experience handling international customers or multi-language support