Call Center Representative ofertas em Emirados Árabes Unidos

The Client Administrator will be responsible for the servicing and support of the confirmed clients on day-to-day queries and endorsements for Group Medical and Group Life policies. The Client Administrator will also be managing and maintaining client accounts, ensuring smooth communication and coordination between clients and the organization, and providing support and assistance to clients as needed.

• Assisting client on end-to-end enrolment process.
• Issuing E-card / Physical card copies.
• Work with different portals of insurers to complete client requests.
• Sending Addition, Deleon endorsement to insurer.
• Verification of documents and enrolment of members to Insurance policy portal as per client request (15-20 request per day).
• Handling DHA ID validation of census & DHPO error corrections.

• Invoices Reconciliation
• Strong Excel Skills
• Excellent communication skills to speak to clients and explain processes, in particular additions and deletions process.

• Takes personal responsibility for managing internal and external client relationships.
• Takes pride in and accountability for understanding and exceeding client expectations.
• Focuses on adding value.
• Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected.
• Written and verbal communication is clear and concise.

• Attend in house classes and workshops for continuing development.
• Attend training programs, conferences or courses to improve present job skills.
• Complete all mandatory training within agreed timescales.
• Take responsibility for own career and development.
• Treat all associates with dignity, fairness and respect.
• Represents Lockton well within the community.

• Promotes growth through excellence in service provided
• Identifies and promotes cross selling opportunities
• Works with clients, markets & associates to ensure cash management is within agreed standards and targets

• Demonstrates flexibility to change
• Identifies improvement opportunities
• Ensures quality is evidenced
• Ensures compliance with relevant legal and regulatory requirements through following Lockton policies and procedures
• Maintains specialised knowledge in order to provide maximum value to the client