Banking Customer Care & Revenue Builder

Commercial Bank International; Sharjah; On-site; AED 40,000 - 60,000; Full time

Job summary

A financial institution in Sharjah is seeking a customer service representative to provide high standards of telephone banking support. Responsibilities include handling inbound calls, performing customer transactions, and identifying sales opportunities. The ideal candidate will have at least one year of call center experience and a bachelor's degree in a related field. Fluency in English and Arabic, along with strong communication skills, are essential for success in this role.

Qualifications

• Over 1 year of experience in call center industry and customer service fields.
• Experience with technical writing and interpersonal skills.

Responsibilities

• Receive in-bound calls from customers, prospects, and non-customers.
• Provide high-quality customer service by answering inquiries efficiently.
• Perform customer transactions accurately and efficiently.
• Enhance revenue through selling and cross-selling opportunities.

Skills

Fluency in English (Written and Spoken)

Verbal and written communication skills (English & Arabic)

Patience and calmness when working under pressure

Education

Studying or completed bachelor’s degree in related field

Tools

Bank’s core banking system

Agent Desktop

call recording system

Email

MS Office

Job description

A financial institution in Sharjah is seeking a customer service representative to provide high standards of telephone banking support. Responsibilities include handling inbound calls, performing customer transactions, and identifying sales opportunities. The ideal candidate will have at least one year of call center experience and a bachelor's degree in a related field. Fluency in English and Arabic, along with strong communication skills, are essential for success in this role.