Customer Service Representative

Reportage Properties LLC; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading real estate development company in Abu Dhabi is seeking a Customer Service Executive to manage client interactions and ensure a seamless experience. This role requires a Bachelor’s degree and fluency in English and Arabic, as well as a background in real estate. The executive will handle documentation, resolve issues, and maintain relationships with clients. Competitive salary and career growth opportunities are offered.

Benefits

Competitive salary

Commission-based incentives

Career growth opportunities

Qualifications

• Fresh graduate or up to 3 years of experience in a customer service role.
• Fluency in both English and Arabic is required.
• Real-estate experience is mandatory.

Responsibilities

• Act as the main liaison for client inquiries via various channels.
• Prepare and manage client documentation regarding properties.
• Address and resolve client complaints and concerns.

Skills

Communication skills

Problem-solving skills

Customer-oriented approach

Detail-oriented

Education

Bachelor’s degree in business administration, Marketing, or related field

Tools

CRM software

MS Office suite

Job description

About us

We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.

We are seeking a dedicated Customer Service Executive to be the primary point of contact for our clients, ensuring a seamless and positive experience throughout their property journey. This role is crucial in upholding our company's reputation by managing client interactions, resolving issues, and facilitating all post‑sale transactional processes with professionalism and efficiency.

Key Responsibilities

Client Transaction & Documentation Management

• Prepare, manage, and guide clients through all necessary paperwork, including contracts, registrations, cancellations, transfers, and property handover documents.
• Issue No Objection Certificates (NOCs) for resale transactions and mortgage applications.
• Ensure all transactions and documentation strictly adhere to company policies and relevant regulatory authorities (e.g., DLD, ADM, ADGM).

Customer Inquiry & Relationship Management

• Act as the main liaison for all client inquiries via phone, email, WhatsApp, and in‑person meetings.
• Provide detailed and accurate information on properties, project updates, and company procedures.
• Proactively conduct follow‑up communications to gauge client satisfaction and gather feedback for continuous improvement.
• Build and maintain strong, long‑term client relationships by understanding their needs and providing tailored support.

Issue Resolution & Compliance

• Address and resolve client complaints and concerns promptly and effectively.
• Liaise with internal departments (Sales, Finance, Legal, Collections) to find solutions and communicate outcomes to clients.
• Ensure all customer interactions, issues, and resolutions are accurately logged in the CRM system.

Reporting & Cross‑Functional Collaboration

• Generate regular reports on client issues, trends, and overall satisfaction for management.
• Collaborate seamlessly with internal teams and external authorities to ensure streamlined operations and a unified client experience.
• Submit all work to the Customer Care Manager for verification, ensuring accuracy and completeness.

Qualifications & Requirements

• Bachelor’s degree in business administration, Marketing, or a related field.
• Fresh graduate or up to 3 years of experience in a customer service role. Experience in UAE real estate is a significant advantage.
• Language Skills: Fluency in both English and Arabic is required.
• Proficiency in CRM software and the MS Office suite.
• Real‑estate experience REQUIRED

Key Competencies & Skills

• Exceptional communication and interpersonal skills.
• Strong problem‑solving and conflict‑resolution abilities.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Customer‑oriented with a professional, patient, and empathetic demeanor.
• A strong team player who thrives in a collaborative environment.
• Adaptable and able to work flexible hours, including weekends if required.

What We Offer

• Competitive salary and commission‑based incentives.
• A dynamic and professional work environment.
• Career growth opportunities in a leading real estate firm.

If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we’d love to hear from you!

How to Apply

Send your resume to [e-mail] with the subject line "Customer Service Specialist".