Guest Services Call Center Agent

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group is seeking a dedicated individual to join their team in Abu Dhabi. This role involves answering guest calls, processing requests, and ensuring high-quality service standards are met. Candidates should have a high school diploma, strong communication skills, and be able to maintain professionalism in a dynamic environment. Training will be provided, making this an excellent opportunity for those looking to start a career in hospitality.

Qualifications

• Ability to operate telephone switchboard and process guest requests.
• Strong communication skills to handle guest inquiries and requests.
• Ability to maintain confidentiality of information and professional appearance.

Responsibilities

• Answer and process all guest calls and requests.
• Test communications equipment and ensure proper functionality.
• Develop and maintain positive relationships with guests.

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality group is seeking a dedicated individual to join their team in Abu Dhabi. This role involves answering guest calls, processing requests, and ensuring high-quality service standards are met. Candidates should have a high school diploma, strong communication skills, and be able to maintain professionalism in a dynamic environment. Training will be provided, making this an excellent opportunity for those looking to start a career in hospitality.