Client Administrator - Group Medical and Group Life

Lockton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious insurance brokerage in Dubai is seeking a Client Administrator responsible for client account servicing and support. The ideal candidate will assist clients with their day-to-day queries regarding Group Medical and Group Life policies. You will manage documentation, ensure smooth communication, and handle requests efficiently, providing outstanding service. Strong Excel skills and effective communication are essential to meet client expectations and promote client satisfaction.

Qualifications

• Proven ability to manage and maintain client accounts.
• Experience in handling client queries related to insurance.
• Ability to handle 15-20 requests per day efficiently.

Responsibilities

• Assist clients in the end-to-end enrolment process.
• Manage documentation for insurance policy portal.
• Coordinate between clients and the organization for service delivery.

Skills

Excel Skills

Strong communication skills

Invoices Reconciliation

Job description

Purpose

The Client Administrator will be responsible for the servicing and support of the confirmed clients on day-to-day queries and endorsements for Group Medical and Group Life policies. The Client Administrator will also be managing and maintaining client accounts, ensuring smooth communication and coordination between clients and the organization, and providing support and assistance to clients as needed.

Key Tasks & Duties

Core Tasks

• Assisting client on end-to-end enrolment process.
• Issuing E-card / Physical card copies.
• Work with different portals of insurers to complete client requests.
• Sending Addition, Deleon endorsement to insurer.
• Verification of documents and enrolment of members to Insurance policy portal as per client request (15-20 request per day).
• Handling DHA ID validation of census & DHPO error corrections.

Key Competencies

• Invoices Reconciliation
• Strong Excel Skills
• Excellent communication skills to speak to clients and explain processes, in particular additions and deletions process.

Officership Behaviours

Provide Excellence in Service to Our Clients, Our Markets, & Our Associates

• Takes personal responsibility for managing internal and external client relationships.
• Takes pride in and accountability for understanding and exceeding client expectations.
• Focuses on adding value.
• Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected.
• Written and verbal communication is clear and concise.

Provide commitment to the development of ourselves & our associates

• Attend in house classes and workshops for continuing development.
• Attend training programs, conferences or courses to improve present job skills.
• Complete all mandatory training within agreed timescales.
• Take responsibility for own career and development.
• Treat all associates with dignity, fairness and respect.
• Represents Lockton well within the community.

Be committed to enabling financial success

• Promotes growth through excellence in service provided
• Identifies and promotes cross selling opportunities
• Works with clients, markets & associates to ensure cash management is within agreed standards and targets

Drive service excellence, efficiency, & productivity through effective business operational processes

• Demonstrates flexibility to change
• Identifies improvement opportunities
• Ensures quality is evidenced
• Ensures compliance with relevant legal and regulatory requirements through following Lockton policies and procedures
• Maintains specialised knowledge in order to provide maximum value to the client