Call center representative

Abroad Work; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading call center in Abu Dhabi is seeking a Call Center Representative. The role involves managing a high volume of calls, providing solutions to client needs, and identifying upsell opportunities. Candidates should possess excellent communication skills and a proven track record in customer service. Monthly salary ranges from AED 5,000 to AED 7,000, depending on experience.

Qualifications

• Proven experience as a call center representative or similar customer service role.
• Familiarity with CRM systems and practices.
• Ability to handle stressful situations and customer complaints.

Responsibilities

• Handle a high volume of inbound and outbound calls.
• Determine clients' needs and provide clear information.
• Identify opportunities to upsell products.

Skills

Customer service skills

Communication skills

Problem-solving skills

Sales skills

Job description

Call Center Representative Vacancy in Abu-Dhabi, UAE

Position: Call Center Representative

Duties & Responsibilities:

1. Handle a high volume of inbound and outbound calls in a timely manner.
2. Follow interaction scripts when dealing with various subjects.
3. Determine clients' needs, provide clear information, research concerns, and offer solutions or options.
4. Identify opportunities to upsell products when they arise.
5. Build sustainable relationships and engage clients by going the extra mile.
6. Maintain records of all conversations in the call center database in an organized manner.
7. Attend training workshops to enhance knowledge and performance.
8. Meet personal and team targets, both qualitative and quantitative.

Job Details:

• Type: Full-time
• Salary: AED 5,000 - AED 7,000 per month

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