Call Center Representative

fäm Properties Dubai; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A premier real estate agency in Dubai is seeking a dedicated Call Centre Representative to join their team. This role focuses on delivering exceptional customer service by responding to inquiries related to real estate sales and rentals. The ideal candidate will have a minimum of 2 years of experience in customer service, excellent communication skills, and the ability to thrive in a dynamic environment. Join our team to be part of a leading force in Dubai's real estate market.

Qualifications

• Minimum of 2 years of experience in a call center or customer service role, preferably in real estate.
• Ability to work in a dynamic environment and manage time effectively.
• Knowledge of the real estate industry in Dubai is a plus.

Responsibilities

• Answer incoming calls and respond to customer inquiries regarding real estate.
• Provide accurate information on properties, amenities, and services.
• Assist in scheduling property viewings and coordinate with real estate agents.

Skills

Excellent communication skills

Customer-centric approach

Problem-solving skills

Ability to multitask

Attention to detail

Tools

Microsoft Office

CRM software

Job description

Talent Acquisition Executive / Talent Partner

We are seeking a dedicated Call Centre Representative to join our team and contribute to our mission of providing exceptional service to our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Answering incoming calls and responding to customer inquiries related to real estate sales, rentals, and property management.
• Providing accurate information to clients regarding properties, amenities, pricing, and available services.
• Assisting clients with scheduling property viewings and coordinating with our team of real estate agents.
• Responding to customer complaints and resolving issues in a timely and professional manner.
• Maintaining customer records and updating them with relevant information accurately.
• Following up with customers to ensure that their needs have been met and their concerns have been addressed satisfactorily.
• Achieving monthly sales targets by promoting properties and our services to potential customers.
• Maintaining a positive and professional attitude while interacting with customers and colleagues.
• Staying up-to-date with real estate industry trends, market conditions, and developments.

Requirements:

• Minimum of 2 years of experience in a call center or customer service role, preferably in the real estate industry.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• Strong problem-solving skills with the ability to think critically and provide solutions proactively.
• Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) software.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• Willingness to work in shifts and on weekends as required.
• Knowledge of the real estate industry in Dubai is a plus.

Join Our Team: If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we want to hear from you! Apply now to join our team as a Call Centre Representative at fäm Properties and be part of Dubai's premier real estate agency.