Call Center Operator jobs in United Arab Emirates

The Customer Service Agent acts as thefirst point of contact for guests, addressing inquiries, managing complaints,and gathering feedback to ensure guest satisfaction. This role plays a crucialpart in maintaining the zoo’s reputation on review platforms and improvingservice based on guest insights.

Guest Interaction & Support

·Serve as the first point of contact for guestsseeking assistance.

·Respond to inquiries in a friendly and helpfulmanner.

·Handle complaints and resolve issues promptly orescalate as necessary.

2. Feedback & Review Management

·Collect and document guest feedback throughsurveys and verbal interactions.

·Encourage positive reviews on platforms likeGoogle, TripAdvisor, and social media.

·Monitor review platforms and compile weeklyperformance summaries.

3. Reporting & Coordination

·Document complaints and suggestions in astructured format.

·Coordinate with relevant departments to followup on issues.

·Support guest recovery efforts for dissatisfiedvisitors.

4. Standards & Representation

·Maintain grooming and behavior standards alignedwith brand image.

·Represent the zoo professionally in all guestinteractions.

Education:

·High school diploma or equivalent. Diploma inHospitality or Communication is a plus.

Skills:

·Strong verbal and written communication skills.

·Proficiency in English; additional languages arean advantage.

·Empathy and patience when dealing with customerconcerns.

·Basic computer and mobile applicationproficiency.

·1–2 years in customer service, hospitality, orguest relations.

·Familiar with guest feedback tools and surveycollection apps.

·Comfortable using email, spreadsheets, andreview tracking platforms.

·Friendly, calm, and approachable demeanor.

·Professionalism and high emotional intelligence.

·Problem-solving mindset with attention to guestsatisfaction.