Customer Service Representative

Ontime Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service-oriented company in Dubai is seeking a dedicated Customer Service Representative to provide exceptional support to clients. The role involves handling inquiries via various channels, assisting customers with issues, and maintaining records in the CRM system. Ideal candidates should have prior customer service experience, outstanding communication skills, and the ability to navigate challenges with a positive attitude. An understanding of CRM software and multitasking capabilities are essential for this fast-paced environment.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role.
• Outstanding verbal and written communication skills.
• Strong problem-solving skills and professionalism in tough situations.
• Positive attitude and resilience in a fast-paced environment.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Assist clients with issues, complaints, and provide timely solutions.
• Document customer interactions and maintain records in the CRM system.
• Collaborate with other departments to enhance customer experience.
• Follow up with customers to ensure satisfaction and needs are met.

Skills

Communication skills

Problem-solving

Customer-oriented

CRM software proficiency

Multitasking

Fluency in English

Tools

CRM software

Microsoft Office Suite

Job description

Description

Ontime Group is looking for a dedicated and enthusiastic Customer Service Representative to join our team. In this role you will be responsible for providing excellent customer support, addressing inquiries, and ensuring that our clients have a positive experience with our products and services.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Provide accurate information regarding our products and services to assist customers.
• Assist clients with issues, complaints, and provide solutions in a timely manner.
• Document customer interactions and maintain comprehensive records in our CRM system.
• Collaborate with other departments to resolve customer issues and enhance the customer experience.
• Follow up with customers to ensure their needs were met and satisfaction was achieved.
• Collect feedback and suggest improvements to enhance the customer service process.
• Stay informed about product updates and company policies to provide accurate assistance.

Requirements

• Previous experience as a Customer Service Representative or in a similar role.
• Outstanding communication skills both verbal and written.
• Strong problem‑solving skills and the ability to handle difficult situations with professionalism.
• Customer‑oriented with a passion for providing excellent service.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Positive attitude and resilience to work in a fast‑paced environment.
• Fluency in English; additional languages are a plus.

Benefits

Salary Benefits

Unclear Seniority

Required Experience: