Call Center Operator jobs in United States

We are seeking a detail-oriented Techno-functional solution expert to support the implementation of CRs and Projects in Finastra Trade Systems (FCC and TI+). This role involves gathering and analyzing business requirements and ensuring the successful deployment. The ideal candidate will have a strong understanding of trade and experience with system implementations in a Bank.

• Expert knowledge in FCC/TICC SDK customization and localization, Patch upgrade, and Data model
• Expert knowledge in software implementation, migration, and upgrades
• Liaise with vendor for coordination and deploying patch fixes in Test, Production, and DR environments
• Work in close collaboration with internal teams throughout the project lifecycle to ensure cross-team alignment
• Support Business As Usual (BAU) for trade systems
• Liaise with Business to understand requirements related to Trade modules
• Issue resolution in specific Trade modules within agreed SLAs
• Ensure Audit / Regulatory compliance for projects
• Document requirements and obtain user and vendor sign-off for system build, UAT, and acceptance
• Assist Test Manager with Regression Testing before UAT
• Ensure timely delivery of Change Requests raised by Business without compromising quality
• Maintain all necessary project documentation
• Train users, plan rollouts, and provide post-implementation support

• 15+ years of experience as a Techno-functional expert, with at least 8+ years in Trade systems
• Proven experience in Trade systems implementation
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in Software Development Life Cycle in Trade products