Luxury Call Center Supervisor - Guest Services

Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Telephone Operator Supervisor to oversee the Call Centre department, ensuring that the highest level of luxury service is maintained. The role requires prior experience in a similar position, strong administrative skills, and a commitment to customer service. Responsibilities include training the team, resolving guest queries efficiently, and coordinating wake up calls. If you are dedicated to delivering exceptional service, this could be the perfect opportunity for you.

Qualifications

• Previous experience in a similar Call Centre role.
• A commitment to delivering high levels of customer service.
• Strong knowledge of hotel property management systems.

Responsibilities

• Oversee and lead the Call Centre department ensuring luxury service.
• Ensure prompt resolution of guest queries.
• Coordinate wake up calls adhering to brand standards.
• Train the team to deliver exceptional guest service.

Skills

Strong administrative skills

Excellent communication abilities

Proficiency in IT systems

Confidence in handling phone interactions

Job description

A luxury hotel in Dubai is seeking a Telephone Operator Supervisor to oversee the Call Centre department, ensuring that the highest level of luxury service is maintained. The role requires prior experience in a similar position, strong administrative skills, and a commitment to customer service. Responsibilities include training the team, resolving guest queries efficiently, and coordinating wake up calls. If you are dedicated to delivering exceptional service, this could be the perfect opportunity for you.