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Guest Relations Host – Luxury Hotel Experience
Descrizione del lavoro
A luxury hotel group in Dubai is seeking a Guest Relations Agent responsible for enhancing guest experiences and preserving the hotel's legendary status. The ideal candidate will have outstanding communication skills, a strong customer service background, and relevant hospitality qualifications. Responsibilities include driving guest experience improvement, storytelling, and managing guest relationships. This position offers a competitive salary and unique development opportunities.
Servizi
Competenze
- Proven experience in similar roles for at least 2-3 years.
- Strong customer service and business ethic.
- Fluent in English for effective communication.
Mansioni
- Drive continuous improvement of guest experience.
- Promote the hotel culture and values.
- Create and share legendary guest stories.
- Maintain long-term guest relationships and insights.
- Manage in-house market mix for guest experiences.
- Recognize guests through amenities and gifts.
- Provide a warm welcome to guests.
Conoscenze
Formazione
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.