Front Office Agent

AccorHotel; Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Fujairah is seeking a front office professional to provide exceptional guest service. The role involves welcoming guests, coordinating arrivals, and ensuring a memorable experience for all visitors. Candidates should possess strong communication skills, a positive attitude, and experience in front office roles. This is a full-time position without remote work options.

Qualifications

• Previous front office reception experience preferable.
• Professional telephone manner and exceptional customer service skills.
• A friendly and positive can-do attitude who enjoys working in a team.

Responsibilities

• Welcome guests and ensure efficient and friendly service during check-in and check-out.
• Create personalized and memorable experiences for guests.
• Coordinate group arrivals, departures, and assist with activities.

Skills

Customer service skills

Communication skills

Teamwork

Emotional intelligence

Time management skills

Tools

Opera

Job description

Responsibilities

• Welcome guests and ensure efficient friendly and professional service during checkin checkout and throughout their stay;
• Use your elevated emotional intelligence to create personalised and memorable experiences that will excite and delight guests;
• Provide high standard of service to all hotel guests with your luxury attitude specifically anticipating and proactively attending to guest requests and event/activity bookings;
• CoOrdinate Group arrivals (including welcome) departures and checkins and assist with activities during their stay;
• Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous hotelfront office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication interpersonal and time management skills
• A friendly and positive cando attitude who enjoys working in a team
• Previous experience Opera desirable not essential

Diversity & Inclusion

Diversity&Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.

When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work

No

Employment Type

Fulltime