Central Floor Host

PricewaterhouseCoopers; Dubai; On-site; AED 35,000 - 45,000; Full time

Job summary

A leading global consulting firm in Dubai is seeking a Receptionist to manage front desk operations. The successful candidate will serve as the first point of contact for visitors and callers, efficiently handling inquiries and administrative tasks. Candidates should have at least 3 years of experience in a customer service role and possess strong organizational, communication, and interpersonal skills. Proficiency in English is required, and knowledge of additional languages is a plus. Competitive salary and opportunities for growth await.

Qualifications

• Min 3 years of experience in customer service related role.
• Experience in front desk or receptionist role.
• Fluency in spoken and written English; proficiency in Arabic is an advantage.

Responsibilities

• Handle reception area activities.
• Serve as first point of contact for visitors and callers.
• Manage floor operations and client inquiries.

Skills

Strong organizational skills

Excellent oral communication

Interpersonal skills

Professional telephone manner

Ability to work under pressure

Initiative

Team player

Warm friendly demeanor

Basic PC skills (Excel and Word)

Basic keyboard skills (25 wpm)

Education

High school certificate or Bachelor's degree

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Associate

Job Description & Summary

To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Financial

Adhere to the allocated budget for the administrative function of the office

Customer

Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly courteously and accurately. Ensure visitors are made comfortable met on a timely basis by their host shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Floorhost: Managing floor operations eg. cleaning FM meeting rooms hourly floor checks
• Fills up the CAFM form/App for any facilities/maintenance issues
• Checks meeting room bookings day before for full day wrong floor etc liaise with staff directly or advises Central Floorhost.
• Deals with daily issues if EA cannot handle.
• Check occupancy against bookings on assigned floor/s
• Sits when not on cover at floor host receptions
• Maintain visitor logs
• Manage Parking Validators Logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Perform general maintenance of the reception area
• Coordinate with Security where relevant
• Act in accordance with regulations
• Perform other administrative duties as required (eg. Issuing PwC access cards)
• Answer queries from visitors and callers and refers them to the appropriate person
• Act as a key resource and liaison to other functional areas of the business building crossfunctional relationships as needed

Learning and Growth

Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met. Act as a key resource and liaison to other functional areas of the business building crossfunctional relationships as needed.

Education

High school certificate (equivalent) or Bachelors degree

Language

Fluency in spoken and written English proficiency in Arabic is an advantage French is a plus

Overall Experience

Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

Experience with a professional services firm is an advantage

Knowledge and Skills

• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)