Telephone Operator - DoubleTree by Hilton Sharjah

Hotels; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Sharjah is seeking a Telephone Operator. In this role, you will be responsible for answering phone calls, directing calls to the appropriate extensions or rooms, and assisting guests with various inquiries. You should demonstrate excellent communication skills and a commitment to customer service. The ideal candidate will have experience in a customer-focused industry and possess a competent level of IT proficiency. Join us to be part of a team that values exceptional guest experiences.

Qualifications

• Previous experience in a customer-focused industry.
• Good communication skills required.
• Commitment to a high level of customer service.

Responsibilities

• Answer hotel telephone and direct calls to appropriate extensions or rooms.
• Demonstrate a high level of customer service.
• Assist guests with directions or other required information.

Skills

Customer service

Communication skills

IT proficiency

Ability to work in a team

Additional language ability

Job description

EOE/AA/Disabled/Veterans

As a Telephone Operator you are expected to answer hotel telephone and directs calls appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contacts hotel executives and city services in cases of emergency.

What will I be doing

As a Telephone Operator you must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required.
• Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties.
• Follow company brand standards
• Assist other departments as necessary
• Answercalls originating from external and internal sources.
• Directcaller to appropriate extension or room.
• Assist guests with directions or other required information.
• Communicateto callers in a clear and concise manner.
• Input/writemessages using proper grammar and spelling.
• Verifynames and telephone numbers.

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Operate facsimile to send and receive transmissions for guests.
• Notify guests of receipts using computer system.
• Call for repair and technical support of all computersbased PBX equipment.

What are we looking for

Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a customerfocused industry
• Good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Additional language ability preferred

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!