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Telephone Operator
Job summary
A leading hotel in Dubai is seeking a Telephone Operator. The successful candidate will manage guest communications via telephone, ensuring convenience and satisfaction. Ideal applicants should possess a high school diploma and exhibit excellent communication and organizational skills, thriving in a bustling environment.
Qualifications
- Excellent verbal and written communication skills required.
- Ability to cope with the pressures of a very busy environment.
- Strong organizational skills and ability to find solutions.
Responsibilities
- Ensure proper functioning of telephone equipment.
- Handle guest complaints and phone calls.
- Report telephone defects to the technical department.
Skills
Education
- Ensure proper functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
- Handle any guest complaints and/or remarks; provides a response as soon as possible
- Handle phone calls and forward any messages received for the guest.
- Record and give wakeup calls
- Report all telephone defects to the technical department
- If electronic system is down to record allchargeable calls and post them on the guests invoice
- Utilizes correct process and procedure when you handling the confidential guest information
- Take down and relay messages.
Qualifications :
- High school Diploma or equivalent.
- Excellent communication skills both written and verbal required
- Excellent organizations skills and ability to find solutions
- Able to cope with the pressures of a very busy environment
Remote Work :
No
Employment Type :
Fulltime
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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