Luxury Front Office Manager - VIP Guest Services Lead

Four Seasons; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is seeking an Assistant Front Office Manager to oversee Front Desk operations and ensure guest satisfaction. The ideal candidate will have 2-3 years of experience in a similar role within a luxury brand and possess excellent interpersonal skills. Responsibilities include supervising staff, training team members, and handling guest requests effectively. This full-time position comes with competitive salary and benefits.

Benefits

Competitive Salary

Training and Development opportunities

Complimentary Accommodation at other locations

Complimentary Employee Meals

Dry Cleaning for Employee Uniforms

Qualifications

• 2 to 3 years of experience in a similar role in a luxury brand.
• High level of understanding of Rooms operations.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee Front Desk operations and respond to guest requests.
• Schedule Front Desk Supervisors and Receptionists.
• Train and supervise Front Desk team members.
• Inspect guest rooms and inspect hotel during shifts.
• Handle guest complaints and resolve issues efficiently.

Skills

Outgoing personality

High understanding of Rooms operations

Excellent interpersonal skills

Proficient in English

Job description

A luxury hotel in Abu Dhabi is seeking an Assistant Front Office Manager to oversee Front Desk operations and ensure guest satisfaction. The ideal candidate will have 2-3 years of experience in a similar role within a luxury brand and possess excellent interpersonal skills. Responsibilities include supervising staff, training team members, and handling guest requests effectively. This full-time position comes with competitive salary and benefits.