Guest Experience Host & VIP Relations Specialist

Sofitel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain located in Ras Al Khaimah is seeking a Guest Relations Associate to ensure personalized service for guests while adhering to hotel standards. The role involves assisting guests with check-in, managing complaints, and promoting hotel services. Ideal candidates will have experience in guest relations and strong interpersonal skills. Opportunities to grow within a prestigious brand await you.

Qualifications

• Experience in guest relations or customer service.
• Strong communication and interpersonal skills.
• Ability to handle complaints and resolve issues effectively.
• Flexibility to adapt within the Front Office Department.

Responsibilities

• Provide personalized service to guests following hotel standards.
• Assist with guest relations and pre-event arrangements.
• Welcome guests and escort them to their rooms.
• Manage guest complaints professionally and effectively.
• Promote hotel services and internal activities.
• Maintain cleanliness and organization in guest areas.

Job description

A luxury hotel chain located in Ras Al Khaimah is seeking a Guest Relations Associate to ensure personalized service for guests while adhering to hotel standards. The role involves assisting guests with check-in, managing complaints, and promoting hotel services. Ideal candidates will have experience in guest relations and strong interpersonal skills. Opportunities to grow within a prestigious brand await you.