Telephone Operator - Arabic Speaker

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a dedicated Switchboard Operator to provide efficient telephone services, manage calls, and handle guest interactions, ensuring a high standard of communication. The ideal candidate should possess 1-2 years of experience in a similar position within a five-star hotel and be proficient in English and Arabic. This role offers an opportunity to work in a prestigious environment while adhering to notable grooming standards.

Qualifications

• 1-2 years’ experience in a Switchboard or Communication Center position in a five-star hotel.
• Operational knowledge of the Front Office operation.

Responsibilities

• Ensure an efficient telephone service to all callers.
• Handle all internal and external calls courteously.
• Maintain a logbook on each shift for guest comments.
• Report emergency calls immediately to management.

Skills

Excellent verbal and written English

Excellent verbal and written Arabic

Customer service orientation

Clear, calm, friendly and courteous voice

Good oral and listening skills

Education

Post-secondary diploma or equivalent

Tools

Microsoft Office

Job description

Overview

JOB SUMMARY

Main Duties/Responsibilities:

• Comprehensive knowledge of the Hotel and Residences, including all departments, services, outlets and all the operation hours of all outlets and facilities as well

• Comprehensive knowledge of the extension numbers of all department outlets, executives and facilities

• Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike

• To ensure a very polite, accurate and efficient telephone service to all callers

• To handle all internal and external calls into and out of the hotel in a courteous and efficient manner

• To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests

• To ensure that all wake-up calls are in order and completely punctually as per the Palazzo Versace standards

• To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day

• To maintain updated internal and employee telephone directory

• To maintain a logbook on each shift for any information on guest comments.

• To be aware of all fire prevention and safety regulations and procedures at all times.

• To report all emergency calls immediately to the management

• To participate in training sessions

• To report for duty punctually, wearing the correct uniform, name tag at all times and adhere to the Palazzo Versace grooming standards

Candidate Profile

• Post-secondary diploma or equivalent

• At least 1-2 years’ experience in an Switchboard or CommunicationCenter position ina five star hotel

• Excellent verbal and written English & Arabic languages

• Clear, calm, friendly and courteous voice to attend all calls

• Operational knowledge of the Front Office operation

• Very well versed in Microsoft Office and related applications

• Customer service orientation

• Good oral and listening skills