Front Office Agent - Emirati Talent

Anantara; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a professional and friendly individual to manage guest check-in and check-out, assist with daily arrivals, and deliver excellent customer service. The ideal candidate must be a graduate, fluent in English, and possess strong customer service skills. Proficiency in MS Word and Excel is also required. This role involves maintaining a neat front desk and handling guest vehicles safely.

Qualifications

• Ability to read and write in English.
• Customer service-oriented, presentable, and courteous.

Responsibilities

• Perform CID entries accurately and on time.
• Welcome and check-in / check-out guests in a professional and friendly manner.
• Assist with daily arrivals and departures, coordinating with other departments as needed.
• Handle guest vehicles, including parking and retrieval, ensuring safety and care.
• Deliver excellent customer service and promptly address guest needs or concerns.
• Maintain a neat and organized front desk and lobby area.

Skills

Customer service orientation

Fluent English communication

MS Word proficiency

MS Excel proficiency

Education

Graduate

Job description

Job Description

• Perform CID entries accurately and on time.
• Welcome and check-in / check-out guests in a professional and friendly manner.
• Assist with daily arrivals and departures, coordinating with other departments as needed.
• Handle guest vehicles, including parking and retrieval, ensuring safety and care.
• Deliver excellent customer service and promptly address guest needs or concerns.
• Maintain a neat and organized front desk and lobby area.

Qualifications

• Graduate
• Must be able to read and write in English.
• Must be able to communicate fluently with both guests and team members in English.
• Customer service-oriented, presentable, and courteous.
• Should be able to use MS Word & Excel.

Additional Information

Relocate to remote area