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Spa Receptionist at Waldorf Astoria Dubai International Financial Centre
Job summary
A luxury hotel in Dubai seeks a Spa Receptionist to greet and assist guests, ensuring a pleasant experience. The ideal candidate will have strong customer service skills, attention to detail, and the ability to work well in a team. You will manage bookings and feedback while promoting services. Previous spa experience is advantageous. This role offers an enriching experience in hospitality.
Qualifications
- Committed to delivering a high level of customer service.
- Excellent grooming standards.
- Excellent attention to detail.
Responsibilities
- Assist guests and clients in an appropriate and timely manner.
- Manage customer feedback effectively.
- Ensure client experience is proficient including bookings and payments.
Skills
EOE/AA/Disabled/Veterans
A Spa Receptionist at Waldorf Astoria DIFC is responsible for greeting and assisting guests to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.
As a Spa Receptionist at Waldorf Astoria DIFC you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage guest feedback and be an effective sales person. Specifically you will be responsible for performing the following tasks to the highest standards:
- Assist guests and clients in an appropriate and timely manner
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Ensure client experience is proficient including bookings payments and consultation cards
- Adhere to cash handling procedures
- Interact and communicate effectively with clients spa members team members guests and management
- Up-sell with latest departmental incentives
- Report accidents maintenance issues or other incidents
- Ensure compliance with all health and safety regulations
A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Committed to delivering a high level of customer service
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Excellent attention to detail
- High standards of cleanliness
- Ability to work in a consistently professional and helpful manner
- Previous spa experience
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!
Intern
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.