Guest Service Officer Reception

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Guest Service Officer - Reception. You will ensure guests have a memorable experience from arrival to departure, providing exceptional service and promoting hotel facilities. Ideal candidates have a service-focused personality, experience in hospitality, and fluency in English. This position is full-time and not remote.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote hotel facilities and enhance a guest's stay through upselling.
• Coordinate with other departments to fulfill guest needs and resolve issues.
• Maintain accurate guest records and room status information.

Skills

Service focused personality

Fluency in English

Upselling skills

Education

Diploma or degree in vocational hospitality or Room Division

Tools

Opera or related system

Job description

Guest Service Officer - Reception

First impressions are everything! As a Guest Service Officer - Reception you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet check-in respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
• Coordinate with other departments to fulfill guest needs and resolve issues
• Maintain accurate guest records and room status information

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Diploma or degree in vocational hospitality or Room Division
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Remote Work

No

Employment Type

Full-time