Travel Specialist - FIT

SATSA; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading travel organization is seeking a Travel Specialist - FIT based in Randburg, Johannesburg. The role requires significant expertise in tailored travel solutions, with a strong emphasis on customer needs and logistical oversight. Candidates should have at least 4 years of relevant experience and knowledge of Tourplan. Responsibilities include assessing client requirements, managing service reservations, and ensuring excellent communication throughout the booking process. This position is office-based with competitive compensation based on experience.

Qualifications

• 4 years FIT-Tailor Making Tour consulting experience within the tour operating industry.
• Knowledge and execution of Tourplan would be preferable.

Responsibilities

• Assess client needs in terms of special interests, special needs, and affordability/budget.
• Quoting of all services requested by clients within the required turnaround time.
• Reservations of all services requested by clients.
• Manage client complaints and emergencies.

Skills

Knowledge of customers’ needs and products

Ability to negotiate with suppliers for availability and rates

Good Tourism industry knowledge

Excellent South African geographic knowledge

Strong Touring Logistics knowledge

Education

Matric / Grade 12

Travel & Tourism qualification

Tools

Tourplan

Job description

Position

Travel Specialist - FIT

Location

Bryanston, Johannesburg

Type

Office Based

Salary Offered

Competitive and dependant on relevant experience

Criteria

• Matric / Grade 12
• Travel & Tourism qualification would be preferable
• 4 years FIT-Tailor Making Tour consulting experience within the tour operating industry
• Tourplan knowledge and execution would be preferable

Competency

• Knowledge of customers’ needs and products
• Ability to negotiate with suppliers for availability and rates
• Good Tourism industry knowledge
• Excellent South African geographic knowledge
• Strong Touring Logistics knowledge

Responsibilities

• Assess client needs in terms of special interests, special needs, and affordability/budget
• Quoting of all services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Respond to written requests and provide written confirmations
• Loading reservations on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Maintain contact with tour guides throughout tour
• Manage client complaints and emergencies
• Maintain contact with agents

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Contact Information

Phone: [phone]
Email: [e-mail]