Receptionist

Oasis Crescent; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality firm is seeking a Front Office Executive based in Cape Town. The role involves managing the front office operations, providing exceptional service to guests, and performing various administrative tasks. Candidates must have a qualification in Hospitality or Travel & Tourism and at least 3 years of experience in the hospitality industry. Strong communication and interpersonal skills, as well as proficiency in Microsoft Office, are essential for success in this role.

Qualifications

• 3+ years' experience in the hospitality industry is advantageous.
• Have a reliable means of transport.
• Needs to have a pleasant personality and display confidence.

Responsibilities

• Welcome all guests in a highly professional manner.
• Coordinate of the front desk, reception, meeting rooms and boardrooms.
• Manage and sort incoming and outgoing mail.
• Responsible for day-to-day purchases of office requirements.

Skills

Excellent communication skills

Interpersonal skills

Ability to multitask

Proficiency in Microsoft Office

Ability to work under pressure

Education

Qualification in Hospitality or Travel & Tourism

Tools

Microsoft Excel

Microsoft Word

Job description

The Front Office Executive will be responsible for providing full operational, and financial management of the front office. The successful candidate will serve as the first point of contact for visitors, clients and employees, offering exceptional service while maintaining a professional demeanor at all times.

Duties & Responsibilities

• Welcome all guests in a highly professional manner as well as observe and attend to all guests without delay
• Ensure that all interactions with guests are conducted in a friendly, efficient and helpful manner
• Coordination of the front desk, reception, meeting rooms and boardrooms
• Detailed monitoring of cleanliness throughout the building
• Responsible for the appearance of the front office
• Perform various administrative tasks
• Co-ordinate transportation when required
• Managing of company fleet and all administration related to the vehicles
• Managing and sorting incoming and outgoing mail
• Ensure that all catering and meal requirements have been attended to
• Ensure proficiency in utilising the communications system
• Knowledgeable about all health and safety tasks
• Assist with company events at external locations when required
• Maintain proper checklists related to housekeeping activities to ensure the upkeep of the facility
• Responsible for day-to-day purchases of office requirements, preparing request order and getting approval, maintaining inventory of stationary, etc.
• Co-ordinate arrangements for staff accommodation when required

Desired Experience & Qualification

• Qualification in Hospitality or Travel & Tourism preferred
• 3+ years’ experience in the hospitality industry is advantageous
• Proficient in Microsoft Office. Ability to work in Excel, Word and Internet
• Have a reliable means of transport
• Excellent communication skills
• Excellent interpersonal Skills
• Ability to multitask
• Ability to work under pressure and prioritise work to deadlines.
• Needs to have a pleasant personality, display confidence and maturity

Working Conditions

• Full-time, on-site role based in Cape Town.
• Flexibility required to accommodate extended hours, early meetings, and occasional weekend commitments.