Front Office & Guest Experience Lead

Oasis Crescent; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality firm is seeking a Front Office Executive based in Cape Town. The role involves managing the front office operations, providing exceptional service to guests, and performing various administrative tasks. Candidates must have a qualification in Hospitality or Travel & Tourism and at least 3 years of experience in the hospitality industry. Strong communication and interpersonal skills, as well as proficiency in Microsoft Office, are essential for success in this role.

Qualifications

• 3+ years' experience in the hospitality industry is advantageous.
• Have a reliable means of transport.
• Needs to have a pleasant personality and display confidence.

Responsibilities

• Welcome all guests in a highly professional manner.
• Coordinate of the front desk, reception, meeting rooms and boardrooms.
• Manage and sort incoming and outgoing mail.
• Responsible for day-to-day purchases of office requirements.

Skills

Excellent communication skills

Interpersonal skills

Ability to multitask

Proficiency in Microsoft Office

Ability to work under pressure

Education

Qualification in Hospitality or Travel & Tourism

Tools

Microsoft Excel

Microsoft Word

Job description

A leading hospitality firm is seeking a Front Office Executive based in Cape Town. The role involves managing the front office operations, providing exceptional service to guests, and performing various administrative tasks. Candidates must have a qualification in Hospitality or Travel & Tourism and at least 3 years of experience in the hospitality industry. Strong communication and interpersonal skills, as well as proficiency in Microsoft Office, are essential for success in this role.