Travel Ticketing Reservation Agent

Red Deer Global Inc; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading travel tech company is seeking detail-oriented Reservation Agents in Cape Town. Candidates must have 2+ years GDS knowledge, preferably Amadeus, and excellent customer service skills. Responsibilities include assisting customers with bookings, managing ticketing tasks, and providing support to the team. This full-time position offers an opportunity to work in a fast-paced environment with a focus on enhancing customer experience and travel personalization.

Benefits

Opportunity to work with innovative brands

Dynamic work environment

Qualifications

• 2+ years of experience with GDS systems, preferably Amadeus.
• Ability to create and manage bookings and ticketing.

Responsibilities

• Assist customers with travel booking needs and provide suggestions.
• Manage ticketing, reissues, and quality control of tickets.
• Provide support for other agents regarding ticketing questions.

Skills

Customer service skills

Detail-oriented

Multitasking

Excellent organizational skills

Education

Experience in tourism

GDS knowledge (Amadeus/Sabre)

Tools

MS Excel

MS Word

Hospitality systems

Job description

Amadeus Travel Ticketing / Reservation Agent

• Full-time
• With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free of the traditional restrictions of static pre-packaged holidays.
• We're looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
• To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
• For you to be successful as a Ticketingagent with us, you would need to have the following experience:
  • Tourism knowledge including Hotels and Flights
  • GDS knowledge is a must have - Amadeus as a priority and Sabre as basic (for at least 2 years experience)
  • Ability tocreate booking, ticketing, reissue, Q updates
  • MS Excel and Word competency
  • Multitasking - working with variant channels: mail, slack, Monday, hospitality systems
  • Excellent organizational skills and strong team player qualities
  • The ability to work variable shifts
  • Act as a resource/support for agents with ticketing/fares questions including branch offices as determined
  • Quality control all international tickets issued overnight for correct commissions, lowest fare.
  • The opportunity to work in a highly paced environment