Training Manager (Travel Agency)

Red Deer Global Inc; Milnerton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading global travel agency is seeking a Training Manager to oversee training sessions for travel agents. The ideal candidate will have at least 4 years of experience in customer support, excellent leadership skills, and a knack for fostering team efficiency. You will guide the team towards achieving high standards of service and productivity, working in a dynamic and strategic environment.

Qualifications

• At least 4 years of experience in a fast-paced customer support environment.
• Excellent interpersonal and leadership skills are essential.
• Understanding of Learning Management System (LMS) is a plus.

Responsibilities

• Schedule and conduct training sessions for travel agents.
• Promote excellent performance by leading the team.
• Ensure high quality service is offered.

Skills

Interpersonal skills

Leadership skills

Analytical thinking

Results-driven problem-solving

Education

Bachelor’s degree in Tourism or Business Administration

Job description

Training Manager / Learning and Development Manager (Travel Agency)

Full-time

With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free of the traditional restrictions of static pre-packaged holidays.

In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced travel agents, and supporting them to keep productivity up.

Responsibilities

• Promote excellent performance by leading the team and training them
• Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
• Ensure high quality serviceis offered
• Clearly set & communicate targets and use data to monitor & measure the team’s performance
• Develop, implement new or improve existing business policies/processes to improve the services offered.

Qualifications

• At least 4 years of similar working experience in a fast-paced customer support environment
• Excellent interpersonal and leadership skills
• A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus
• Experience working with demanding targets and tight deadlines
• Results-driven approach to problem-solving
• Process-oriented analytical thinking with the ability to extract information from data
• Understanding process and LMS ( Learning Management System )
• Location in Cape Town (South Africa)
• Self-motivated, tactful, creative and strategic thinker.
• The opportunity to work in a highly paced environment