Travel Ticketing Reservation Agent

Red Deer Global Inc; Milnerton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global travel technology company based in Milnerton is seeking detail-oriented Reservation Agents to assist customers with booking needs. Responsibilities include making travel suggestions, booking tickets, and providing excellent customer service. Ideal candidates should have at least 2 years of experience in ticketing with knowledge in Amadeus or Sabre, along with multitasking and organizational skills. This is a full-time position offering an opportunity to grow in a dynamic environment.

Benefits

Opportunity for growth in a dynamic environment

Collaborative team atmosphere

Qualifications

• 2+ years of experience in ticketing and reservation.
• Proven ability to provide excellent customer service.
• Capability to work with minimal supervision.

Responsibilities

• Assist customers with booking needs and travel suggestions.
• Make bookings, issue tickets, and handle reissues.
• Perform quality control on international tickets issued.

Skills

Customer service skills

Multitasking

Organizational skills

Education

Experience in tourism

GDS knowledge

Tools

Amadeus

Sabre

MS Excel

MS Word

Job description

Amadeus Travel Ticketing / Reservation Agent

• Full-time
• With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free of the traditional restrictions of static pre-packaged holidays.
• We're looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
• To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.
• For you to be successful as a Ticketingagent with us, you would need to have the following experience:
  • Tourism knowledge including Hotels and Flights
  • GDS knowledge is a must have - Amadeus as a priority and Sabre as basic (for at least 2 years experience)
  • Ability tocreate booking, ticketing, reissue, Q updates
  • MS Excel and Word competency
  • Multitasking - working with variant channels: mail, slack, Monday, hospitality systems
  • Excellent organizational skills and strong team player qualities
  • The ability to work variable shifts
  • Act as a resource/support for agents with ticketing/fares questions including branch offices as determined
  • Quality control all international tickets issued overnight for correct commissions, lowest fare.
  • The opportunity to work in a highly paced environment