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SERVICE OPERATIONS SUPPORT MANAGER
Job summary
A leading recruitment agency is seeking a Service Operational Support Manager to drive operational excellence across service organizations in Africa. The ideal candidate will have at least 5 years in leadership, a background in Engineering or Business Administration, and experience with heavy engineering workshops. The position requires travel within Africa to support sales areas and enhance service delivery.
Qualifications
- At least 5 years of experience in a management or leadership role.
- Proven experience managing heavy engineering workshop facilities.
- Strong knowledge of service contract management and performance metrics.
Responsibilities
- Drive operational excellence across service organizations in Africa.
- Champion continuous improvement, lean practices, and standardization.
- Support service workshops and field service execution.
Skills
Education
Experience in a background managing Field Service and Workshops Partner with the various Sales Areas in Africa.
Will need to travel frequently within Africa to support the various Sales Areas.
As a Service Operational Support Manager, will play a pivotal role in driving operational excellence across service organizations in Africa.
- Champion continuous improvement, lean practices, and standardization across service operations.
- Support Service Digital Transformation
- Support implementation and execution of global standards, processes and systems
- Provide inputs and supports for Real Estate team
- Partner with Service Excellence Team to ensure seamless execution of processes, standards and improvement plans, for workshops and Field services
- Partner with CSM and Portfolio Managers to ensure seamless execution and introduction of contracts and products.
- Ensure compliance with policies and standards.
- Provide strategic input to Business Line Managers, CSMs, Portfolio managers, Service Excellence and Digital Transformation Teams on service requirements, offerings and technical support capabilities.
- Support Business Performance Manager and monitor service contracts in the respective Sales Areas to ensure performance meets or exceeds contractual obligations and cost targets.
- Support service workshops in the respective Sales Areas operations, ensuring optimal cost, utilization, quality, and cycle times.
- Support field service execution and performance management in the respective Sales Areas.
- Drive KPIs including workshop efficiency, service utilization, order intake vs. forecast, WIP aging, and service profitability.
Looking for a results-driven and experienced leader with a strong background in service operations and heavy engineering.
- At least 5 years of experience in a management or leadership role.
- A background in Engineering or Business Administration (minimum 5 years preferred).
- Proven experience managing heavy engineering workshop facilities.
- Exposure to mobile mining equipment in workshop and field service environments.
- Strong knowledge of service contract management and performance metrics.
- Qualifications or experience in Six Sigma or similar productivity improvement programs.
- A passion for continuous improvement, workforce development, and operational excellence.
Consultant : Angie Botes - Dante Personnel Greenstone
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.