System Analyst jobs in South Africa

Job summary

A Managed Service Provider company is seeking an IT Support Level 2/3 professional in Johannesburg, South Africa. The successful candidate will deliver advanced technical support and manage device deployments, with strong expertise in Microsoft 365, Intune, Autopilot, and Azure AD. Responsibilities include troubleshooting complex client issues and ensuring adherence to security protocols. This role demands excellent problem-solving abilities and experience in an MSP environment.

Qualifications

• Proven experience working in an MSP environment, handling multiple client infrastructures.
• In-depth expertise with Microsoft 365, Intune, Autopilot, and Azure AD.
• Strong troubleshooting and problem-solving skills.
• Familiarity with security protocols, compliance, and best practices in cloud environments.

Responsibilities

• Provide Level 2/3 technical support for Microsoft 365 and its security features.
• Manage device provisioning and deployment using Microsoft Autopilot.
• Configure and oversee Microsoft Intune for endpoint management and security compliance.
• Administer and troubleshoot Azure Active Directory for user management and authentication.
• Ensure adherence to security protocols and best practices in cloud environments.
• Troubleshoot escalated issues from clients in an MSP setting, ensuring timely resolution.
• Collaborate with other teams to deliver high-quality support and maintain SLAs.