Senior IT Support Engineer - Level 3 (Remote)

Exclusively Remote; Remote; ZAR 655 000 - 984 000; Full time

Job summary

A leading tech support company is looking for an experienced IT Support Engineer - Level 3 to manage client expectations and resolve technical issues. The ideal candidate will have at least 6 years of experience with Microsoft 365, PowerShell, and Windows Server. This fully remote position requires someone who can work US hours and is passionate about delivering excellent client service. Applicants must be detail-oriented and able to handle multiple tasks efficiently.

Qualifications

• Minimum 6 years of experience in IT support.
• Strong multitasking skills and attention to detail.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage client expectations and experience related to projects.
• Directly resolve tickets and implement solutions.
• Document systems and tickets thoroughly.

Skills

Microsoft 365 Business Premium

PowerShell scripting

Windows Server setup

Active Directory administration

Cloud services migrations

Cisco network configuration

LAN/WAN troubleshooting

Remote access troubleshooting

Windows and Mac OS support

Malware remediation

Printer troubleshooting

Job description

A leading tech support company is looking for an experienced IT Support Engineer - Level 3 to manage client expectations and resolve technical issues. The ideal candidate will have at least 6 years of experience with Microsoft 365, PowerShell, and Windows Server. This fully remote position requires someone who can work US hours and is passionate about delivering excellent client service. Applicants must be detail-oriented and able to handle multiple tasks efficiently.