iGaming Support Manager - 24/7 Operations & Compliance

Armstrong Appointments; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Support Manager to optimize the customer support function for high-quality service delivery. The role includes managing day-to-day operations, overseeing compliance with iGaming regulations, and driving team performance. Ideal candidates will have 3-5 years in iGaming support, with experience in managing teams and delivering superior customer service. Strong leadership, communication, and analytical skills are essential. This position offers a market-related salary and an opportunity for professional growth.

Qualifications

• Minimum 3–5 years’ experience in iGaming customer support with management responsibility.
• Strong understanding of casino and/or sportsbook operations.
• Experience managing shift-based teams.

Responsibilities

• Manage day-to-day customer support operations across live chat, email, and phone.
• Ensure 24/7 coverage as necessary.
• Handle escalated customer issues and complaints.

Skills

Leadership and people management skills

Excellent communication abilities

Analytical mindset

Attention to detail

Tools

Zendesk

Freshdesk

Salesforce

Job description

A leading recruitment agency is seeking an experienced Customer Support Manager to optimize the customer support function for high-quality service delivery. The role includes managing day-to-day operations, overseeing compliance with iGaming regulations, and driving team performance. Ideal candidates will have 3-5 years in iGaming support, with experience in managing teams and delivering superior customer service. Strong leadership, communication, and analytical skills are essential. This position offers a market-related salary and an opportunity for professional growth.