puestos de Security en United States

Job Responsibilities

1. Identify problems requiring analysis, work with IT management and support teams on root causes, and develop improvement plans following industry standards.
2. Advise management and support leads on corrective actions to prevent reoccurrence of problems.
3. Drive quality, develop processes, and manage SLAs.
4. Present updated processes and procedures to relevant leads and support teams.
5. Work closely with support teams and service desk to understand ticket volumes, backlog, incident reoccurrences, and support models, using this data to develop continuous improvement plans.
6. Collaborate with business and other IT stakeholders to negotiate, develop, and manage SLAs according to business needs and IT capacity.
7. Manage the quality of IT service delivery within budget guidelines and provide monthly progress reports on issues and improvements.
8. Review and monitor IT operations performance proactively to meet SLAs and customer requirements.
9. Update existing processes and develop new ones with support and delivery leads to achieve service level goals.

Risk and Compliance Management

1. Identify risks affecting IT service delivery regarding time, cost, scope, and quality; design solutions that accommodate these risks for approval.
2. Guide development and support teams on creating delivery models for new services in line with IT governance, policies, and procedures.
3. Measure and ensure compliance with SOPs and policies related to IT service delivery.
4. Investigate non-compliance, variances, inefficiencies, and implement improvements; update relevant documentation.
5. Manage IT audits and address findings.

Reporting

1. Provide monthly reports to IT management on issues, escalations, and SLAs.

Desired Experience & Qualification

1. NQF Level 7 Qualification in Computer Science or equivalent.
2. Bachelor's Degree in IT or related field.
3. 5 to 7 years of experience, including at least 5 in a managerial position.
4. Experience in ICT Application support.
5. ITIL Foundation certification.
6. Strong understanding of IT frameworks such as COBIT.
7. Knowledge of Service Management practices like Incident, Problem, and Knowledge Management.
8. Good understanding of Information and Cyber Security, Data Protection principles.
9. Experience supervising or leading a team.

Package & Remuneration

R 1,000,000 per annum.