Restaurant General Manager (Rgm) - Overberg (Western Cape)

Rohloff Group; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent restaurant group in Western Cape is seeking a Restaurant General Manager (RGM) to lead a quick service restaurant. You'll be pivotal in achieving operational excellence by inspiring your team, driving customer satisfaction, and managing costs. Ideal candidates will have 3–5 years of management experience within the Hospitality or Quick Service Restaurant industry, combined with strong communication and numeracy skills. This full-time role is based in Stellenbosch, with a focus on creating an energetic work environment.

Qualifications

• 3–5 years' management experience in Hospitality or QSR industry.
• Strong English communication skills.
• Numeracy skills for managing costs and budgets.

Responsibilities

• Drive team to exceed customer expectations.
• Manage restaurant shifts to maximize sales and efficiency.
• Implement safety controls and procedures.
• Achieve business targets and lead marketing initiatives.
• Recruit, train, and develop team effectively.

Skills

Team leadership

Customer service

Inventory management

Budgeting and cost control

Education

Grade 12 (NQF Level 4)

Tertiary qualification

Tools

MS Office (Teams, Excel, Word)

Job description

OverviewRestaurant General Manager (RGM) - Overberg (Western Cape) at Rohloff GroupAs a Restaurant General Manager (RGM), you'll lead a quick service restaurant to operational excellence by inspiring your team and delivering on company standards, policies, and procedures.ResponsibilitiesChampion CHAMPS : Drive your team to exceed customer expectations in Cleanliness, Hospitality, Accuracy, Maintenance, Product, and Speed of Service.Lead the Shift : Manage restaurant shifts, guiding employees to maximise sales, efficiency, and profitability while upholding company policies.Smart Scheduling : Forecast and schedule labour to meet business needs.Safety First : Implement controls and procedures to ensure the safety and security of employees, customers, property, and company funds.Stock & Cost Control : Manage inventory and costs to boost sales and profitability.Business Targets : Achieve scorecard targets and lead local store marketing initiatives.People Development : Recruit, train, and develop your team for success.Lead with Heart : Foster a positive, inclusive, and high-energy work environment.What You'll Need3–5 years' management experience in Hospitality or Quick Service Restaurant (QSR) industry.Strong English communication, numeracy, and MS Office skills (Teams, Excel, Word).

Grade 12 (NQF Level 4) required; tertiary qualification is a plus.Passion for quality, customer service, and pride in the KFC brand!

Based in Cape Town / Western Cape areas (advantageous).

Only shortlisted candidates will be contacted for interviews.NotesThis job profile may evolve to meet business needs; you'll be informed of any changes.You may be asked to take on additional duties as required.We are committed to Diversity, Equity, Inclusion, and Belonging, and appointments will align with these values.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesRestaurants