General Manager

Sydsen Recruit; Stellenbosch; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading fuel retail group is seeking an experienced General Manager for a busy service station in Stellenbosch. Key responsibilities include overseeing site operations, managing a multi-level team, ensuring compliance with safety standards, and driving sales performance. Candidates should have at least 5 years of management experience in fuel retail or related sectors and possess strong leadership and financial management skills.

Qualifications

• Minimum 5 years in fuel retail or related retail management.
• Experience managing a service station with a café or quick-service outlet is advantageous.
• Strong leadership, communication, and people management skills.
• Customer-centric mindset with a proven record of maintaining high service standards.
• Competence in budget management, sales reporting, and cost control.

Responsibilities

• Lead and coordinate all site activities, ensuring seamless interaction between departments.
• Manage and mentor a multi-level team through effective communication and scheduling.
• Oversee stock management and maintain accurate stock levels.
• Monitor sales performance and implement strategies to achieve profitability targets.
• Promote exceptional service standards and resolve customer queries efficiently.
• Ensure compliance with health, safety, and environmental standards.
• Oversee site financials, including cash-ups and monthly reports.
• Manage product presentation and promotional activities.
• Ensure equipment and facilities are well-maintained.
• Liaise with franchise representatives and suppliers for operational alignment.

Skills

Leadership

Communication

Customer Service

Financial Management

Analytical Skills

Tools

MS Office (Excel, Word)

POS and inventory systems

Job description

Introduction

A leading fuel retail group is seeking an experienced and dynamic General Manager to oversee the full operations of a busy service station — including the forecourt, convenience store, and in-store Coffee outlet.This role requires a results-driven individual with strong leadership, operational, and financial management skills to ensure the site runs smoothly, safely, and profitably.

The successful candidate will provide overall coordination across all departments, working closely with the Convenience Manager and forecourt team to deliver operational excellence, compliance, and profitability.

Duties & Responsibilities

• Overall Site Operations: Lead and coordinate all site activities, ensuring seamless interaction between the forecourt, convenience store, and Vida e Caffè operations.
• Staff Leadership & Scheduling: Manage and mentor a multi-level team through the Convenience Manager and forecourt supervisors, ensuring effective communication, scheduling, and performance management.
• Inventory & Stock Control: Oversee stock management, reconciliations, and periodic audits to maintain accurate stock levels and minimize losses.
• Sales & Target Achievement: Monitor sales performance, identify growth opportunities, and implement strategies to achieve site-wide profitability targets.
• Customer Service Excellence: Promote and maintain exceptional service standards throughout all departments, ensuring all customer queries are resolved efficiently.
• Compliance & Safety: Serve as the primary compliance officer for health, safety, security, and environmental standards, ensuring full regulatory compliance.
• Financial Management & Reporting: Oversee site financials, including cash-ups, reconciliations, and monthly reports for head office review.
• Merchandising & Promotions: Manage product presentation, in-store marketing, and promotional activities to drive sales and maintain brand standards.
• Site Maintenance: Ensure that all equipment, facilities, and systems are well-maintained and fully operational.
• Stakeholder Engagement: Liaise with franchise representatives, suppliers, and auditors to ensure operational alignment and site compliance.

Desired Experience & Qualification

Experience

Minimum 5 years in fuel retail, convenience store, or related retail management.

Experience managing a service station with a café or quick-service outlet will be advantageous.

Leadership

Strong leadership, communication, and people management skills, with the ability to inspire, develop, and motivate teams.

Customer Service

A customer-centric mindset with a proven record of maintaining high service standards.

Financial & Analytical Skills

Competence in budget management, sales reporting, and cost control.

Technical Skills

Proficiency in MS Office (Excel, Word) and experience with POS and inventory systems.

Interested?