1 737 postes de
Retail à United States
Social Media Customer Service Agent
Je veux recevoir les dernières offres d’emploi de Retail
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Social Media Customer Service Agent
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Social Media Customer Service Agent
Faites partie des premiers candidats.
Pepkor Lifestyle
Sandton
ZAR 50 000 - 200 000
Faites partie des premiers candidats.
Hier
Description du poste
Introduction
Pepkor Lifestyle is looking for an energetic individual to join our dynamic team. We are looking for a Customer Service Agent, specializing in social media, to effectively manage, moderate and resolve customer queries for all prospective clients within our social media platforms.
Description
Pepkor Lifestyle is looking for an energetic individual to join our dynamic team. We are looking for a Customer Service Agent, specializing in social media, to effectively manage, moderate and resolve customer queries for all prospective clients within our social media platforms.
Description
- Promptly monitor and respond to social media comments and inquiries in line with the requirements and guidelines.
- Liaising with internal departments on resolving queries.
- Effective application of Customer Service Policy, Procedure and systems.
- Manage Customer centricity.
- Effective self-management and teamwork.
- Grade 12
- 2 – 3 years related Social Media/Community Management and Customer Services experience
- Relevant Qualification in Media, Digital or Communications field
- Current knowledge of best practices for Customer Services in a retail environment
- General Understanding of CPA (Customer Protection Act)
- Knowledge of Pepkor Lifestyle policies, practices, processes and systems
- Knowledge of CRM systems and practices
- Social Media Proficiency
- MS Proficiency
- In–depth knowledge of Pepkor Lifestyle policies, practices, processes and systems
- Strong written and verbal communication skills
- Personal Resilience
- Multi-tasking
- Effective Time Management
- Interpersonal skills
- Active Listening and Interpretation skills
- Conflict Management
- Ability to work under pressure
- Energy and Drive
- Customer Orientation
- Problem Solving
- Planning and Prioritising
- Assertiveness
- Excellence Orientation
- Following Instructions and Procedures
- Attention to detail
- Working with People
- Delivering Results and Meeting Customer Expectations
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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