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Guest Experience Lead - Premium Mall & Events
Descripción de la vacante
A leading real estate services company is seeking a Guest Relations Officer at Brooklyn Mall. The role involves serving as the first point of contact for visitors, handling enquiries, and supporting tenant communication to enhance the shopping experience. Applicants should have a Matric certificate, strong customer service experience, and communication skills. Join a dynamic team focused on delivering exceptional service in a premium retail environment.
Formación
- Previous experience in customer service, hospitality, or front-of-house experience.
- Experience in a shopping centre, retail, or hospitality environment.
Responsabilidades
- Serve as the first point of contact for all visitors, providing information, directions, and assistance.
- Handle customer enquiries and complaints professionally.
- Support the Marketing team during mall events and promotions.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.