Guest Experience Lead - Premium Mall & Events

Excellerate JHI; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading real estate services company is seeking a Guest Relations Officer at Brooklyn Mall. The role involves serving as the first point of contact for visitors, handling enquiries, and supporting tenant communication to enhance the shopping experience. Applicants should have a Matric certificate, strong customer service experience, and communication skills. Join a dynamic team focused on delivering exceptional service in a premium retail environment.

Qualifications

• Previous experience in customer service, hospitality, or front-of-house experience.
• Experience in a shopping centre, retail, or hospitality environment.

Responsibilities

• Serve as the first point of contact for all visitors, providing information, directions, and assistance.
• Handle customer enquiries and complaints professionally.
• Support the Marketing team during mall events and promotions.

Skills

Customer service

Strong communication skills

Problem resolution

Education

Matric certificate (Grade 12)

Diploma in Marketing, Hospitality, or Customer Service

Job description

A leading real estate services company is seeking a Guest Relations Officer at Brooklyn Mall. The role involves serving as the first point of contact for visitors, handling enquiries, and supporting tenant communication to enhance the shopping experience. Applicants should have a Matric certificate, strong customer service experience, and communication skills. Join a dynamic team focused on delivering exceptional service in a premium retail environment.