Digital Banking & Client Service Specialist — Maternity Cover

nedbank; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Cape Town seeks a Client Service Representative for maternity cover. The role involves educating clients on digital solutions, managing cash transactions, and providing exceptional client service. Ideal candidates will have a diploma and 1-2 years of client service experience in retail or banking. The position offers an opportunity to contribute to client satisfaction and business goals in a supportive environment.

Qualifications

• 1 - 2 years Retail/Banking Client Service experience is essential.
• 1 - 2 years Foreign exchange experience is necessary.
• Technical savvy, with 1st Line Problem Resolution experience required.

Responsibilities

• Engage clients to address service needs and enhance their banking experience.
• Process cash transactions and assist clients with technical issues.
• Maintain strong client relationships and manage client requests end-to-end.

Skills

Customer service principles

Relationship management

Product Knowledge

Stress Tolerance

Education

Diploma

Higher Certificate in Banking Services or NQF Level 5 qualification

Job description

A leading financial institution in Cape Town seeks a Client Service Representative for maternity cover. The role involves educating clients on digital solutions, managing cash transactions, and providing exceptional client service. Ideal candidates will have a diploma and 1-2 years of client service experience in retail or banking. The position offers an opportunity to contribute to client satisfaction and business goals in a supportive environment.