Quality Assurance ofertas em África do Sul

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This key Operational role acts as 2IC to the Operational Director, supporting and optimizing operational performance, driving strategic initiatives, and ensuring seamless day-to-day running of the department. As a trusted advisor, you will lead specific projects and functions, serving as a key decision-maker in the Operations Director's absence.

Job Responsibilities:

The successful candidate will be responsible amongst others for the following key responsibilities:

• Partner with each divisional Head of Department (HOD) to translate the strategic objective into a tangible operational plan, providing guidance on actions required, timelines and success measures.
• Oversight on the execution of key responsible and task required by the HODs
• Monitor and evaluate the effectiveness of operational & strategic objectives on an ongoing basis
• Create the mechanisms and the culture to share best practices across the D&G estate, ensuring that the best practices are well embedded into the operations
• Distil key messages to the HODs, aligning communication/documents and briefing notes where appropriate
• Act as client liaison by understanding the client requirements and facilitating the information necessary to the operations team.
• Consolidate the data and narrative necessary for client meetings as per the required schedule in partnership with the divisional HOD
• As a subject matter expert, act as a trusted advisor to the HOD and Operations Director providing guidance and insight on Operational best practices.
• Analyse the available data and provide detailed insights and recommendations to strengthen the operations
• Lead on strategic and operational projects providing ongoing project updates to the project owner
• Drive continuous improvement initiatives by partnering with operations and support departments to enhance existing processes, increase productivity and drive consistent performance
• Contribute towards the departments strategic plan with the aim of achieving the required client deliverables.

Job Requirements:

• 3-5 years Head of Operations experience (BPO/Contact Centre specific )
• Grade 12
• Management or related qualification (advantageous)

Skills Required:

• Demonstrates strong leadership capability
• Able to make decisive well thought of decisions
• Results orientated with a strong focus on execution
• High proficiency in data analysis and operational performance metrics
• Ability to distil strategic plans into operational plan
• Able to prioritise multiple projects, task and activities at any given time
• Collaborative Approach with all stakeholders
  

CoreBehavior

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should align to our 6 Fundamental Values:

• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.

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