Quality Assurance jobs in Canada

Our client is a leader in the general insurance sector in Southern Africa. With a strong presence in South Africa, they are rapidly expanding into emerging markets across Africa and Asia. Their continued success is driven by a passion for delivering exceptional service to clients.

Key Responsibilities :

• Contribute to achieving net profit and growth targets for the business.
• Provide exceptional service by offering proactive, innovative, and tailored solutions that exceed customer expectations.
• Offer telephonic and email support to intermediaries, authorised representatives, and broker services.
• Analyze intermediary requests and provide accurate quotations to secure business.
• Initiate contact with intermediaries to discuss quotations and convert policies.
• Handle the issuance of new business.
• Address insurance queries promptly, ensuring compliance with required timelines and regulations.
• Manage client expectations regarding turnaround times for submitted requests.
• Adhere to underwriting criteria and regional requirements.
• Assist in identifying the most suitable products for clients based on underwriting criteria.
• Contribute to the implementation of solutions for continuous improvement.
• Follow workforce management principles to optimize productivity.
• Prioritize tasks to meet productivity, quality, and deadline standards while achieving business targets.
• Provide support during staff absences or peak periods, ensuring business continuity and meeting targets.

Qualifications & Experience :

• Matric / Grade 12
• 60 FAIS credits in Commercial Lines
• Call Centre Experience - 2 years
• At least 3 years of experience in Short Term Insurance - Commercial Lines
• Proven experience in commercial underwriting within the short-term insurance industry
• An insurance-related qualification (e.g., NQF level 4) is advantageous
• Experience in agriculture insurance is a plus

Knowledge & Skills :

• Excellent verbal and written communication skills, able to interact clearly and effectively with intermediaries.
• Strong interpersonal skills, collaborating with internal teams and external stakeholders / clients.
• Ensure adherence to quality, compliance, and accreditation standards.
• Proficient in administrative tasks and efficient work processes.
• Strong focus on optimizing work processes to enhance productivity.

Join a dynamic and growing team where your contribution will drive success in the insurance industry!