Technical Support Lead

Mustek Limited; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading tech firm in South Africa is seeking a Technical Lead to oversee the planning, deployment, and maintenance of IT infrastructure that supports digital learning environments. The ideal candidate will have a minimum of 2 years of IT support experience, strong networking skills, and the ability to implement IT security measures effectively. This position necessitates excellent problem-solving and communication skills, making it essential for organizational success.

Qualifications

• Minimum 2 years of IT support experience.
• Experience with network administration.
• Proficient in Microsoft Office Suite and enterprise applications.

Responsibilities

• Oversee planning, deployment, and maintenance of classroom and IT infrastructure.
• Respond to and resolve hardware, software, and connectivity issues.
• Implement and monitor security measures for IT infrastructure.

Skills

Technical Issue Resolution

System Maintenance and Upgrades

IT Infrastructure Security

User Support and Training

Project Management

Advanced Networking Skills

Communication Skills

Education

Qualification in Information Technology or Computer Science

Tools

Microsoft Office Suite

Dynamics/CRM

Power BI

Microsoft Teams

Microsoft SharePoint

Job description

JOB PURPOSE

The Technical Lead oversees the planning, deployment, and maintenance of all classrooms, video collaboration solutions, networking, surveillance, and Microsoft systems essential for delivering world-class digital learning and assessment environments.

This role serves as the primary technical authority for infrastructure, user support, and secure operations, ensuring seamless integration and ongoing reliability of all IT components critical to organizational success.

MAIN DUTIES

• Technical Issue Resolution – Promptly respond to and resolve various hardware, software, and connectivity technical issues reported by users, ensuring minimal downtime and optimal system performance.
• System Maintenance and Upgrades – Regularly maintain, update, and upgrade various company systems and network infrastructure to ensure reliability and efficiency.
• Technical Support for Training Programs – Provide necessary technical assistance for various training programs, ensuring smooth delivery and accessibility.
• IT Infrastructure Security – Implement and monitor security measures for IT infrastructure such as devices and cables to protect against unauthorised access or breaches.
• Update Systems – Ensure compliance with all existing group protocols for security.
• User Support and Training – Offer support and training to users on systems and software, enhancing their technical proficiency.
• Stock‑Taking of Equipment – Regularly inventory all IT equipment, ensuring accurate tracking and maintenance.
• Setting Up Studios – Prepare and set up studios for training sessions and events, ensuring technical readiness.
• Set up, Configure, and Troubleshoot Staff PCs and Networking (Wired/WLAN) – Support staff productivity.
• Ensuring Connectivity – Guarantee stable and efficient connectivity for instructors and training programs.
• Weekly Stress Testing – Conduct weekly stress testing of systems to ensure compliance.
• Communication with ISP – Ensure constant communication between Internet Service Provider and Mecer Inter-Ed.
• Resolve Connectivity Issues – Within the agreed Service Level Agreement.
• Cleaning of Equipment and Devices – Maintain cleanliness and proper functioning of all IT equipment and devices.
• Educating Staff about IT – Provide ongoing IT education and awareness to staff members, enhancing their technical understanding and cyber‑security capabilities.
• Professional Development – Continuously enhance your own expertise through ongoing learning and training opportunities.
• Knowledge Sharing and Quality Assurance – Share knowledge with colleagues and contribute to improvement of compliance and quality assurance standards, ensuring adherence to Mecer Inter‑Ed’s quality standards and regulatory requirements in all activities.
• Audits and Assessments – Participate in audits and assessments as needed.

AD HOC DUTIES

• Various tasks beyond the above listed, from time to time.

QUALIFICATIONS, EXPERIENCE AND SKILLS

• Qualification in Information Technology, Computer Science, or a related field.
• Experience: 2 years current or previous experience in IT support or a related position.
• Experience with network administration and troubleshooting (wired and wireless).
• Proficient computer skills with Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and enterprise applications: Dynamics/CRM, Power BI, Teams, SharePoint, etc.
• CompTIA A+, Network+ and Security+ certified.
• CCNA or HCIA as a minimum (CCNP Enterprise or HCIP Datacom would be a plus).
• Comprehensive understanding of computer hardware, software, and networking (both wired and wireless).
• Knowledge of cybersecurity threats and best practices to mitigate threats.
• Familiarity with cloud computing and virtualization technologies.
• Understanding of IP surveillance implementation (CCTV, NVR/DVR, camera networking, and secure monitoring).
• Senior‑level knowledge in Microsoft administration—onboarding/offboarding, license assignment, security groups, and troubleshooting.
• Experience supporting Microsoft Dynamics (CRM), Power BI, and application provisioning.
• Advanced skills in enterprise networking—LAN/WLAN setup, switch/router/AP configuration, VLANs, and diagnostics.
• Experience managing backup and restore systems for service continuity and compliance.
• High‑level troubleshooting and root‑cause analysis capability across hardware, software, and network platforms.
• Strong project management, documentation, and vendor coordination abilities.
• Outstanding communication skills, patience, and a continuous improvement mindset.
• Adaptable to changing environments.
• Technically curious and proactive in learning new systems.
• Good interpersonal skills and communication with all levels of management.
• Strong analytical and problem‑solving abilities.
• Excellent customer service skills.
• Ability to work collaboratively in a team environment.
• Exceptionally organized and self‑directed, thriving in dynamic project environments.
• Solution‑driven mindset; works well across multiple departments.
• MS Tenant Administration: competence in configuring and managing the full MS suite—user provisioning, group administration, license assignment, security roles, and multi‑factor authentication.
• Security Policy Enforcement: advanced knowledge in creating and administering conditional access policies, data loss prevention (DLP), sensitivity labels, and secure configuration baselines for all MS apps.
• Incident Response and Recovery: skills in automated threat detection, incident investigation, and remediation using Microsoft Defender and related security tools.
• Advanced technical skills in IT systems and network troubleshooting.
• Proficiency in managing operating systems.
• Strong communication skills, capable of explaining technical issues clearly to non‑technical users.