Quality Assurance Administrator

Bidvestfacilitiesmanagement; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management company in South Africa seeks an experienced administrative professional to manage quality assurance for technical staff. The role requires a Matric and a certificate in administration or customer service, along with proficiency in MS Office and SAP. Ideal for candidates with 1-3 years of administrative experience and strong communication skills. Opportunities for career growth in a dynamic environment.

Qualifications

• 1-3 years relevant experience conducting administrative duties.
• Valid code 8 SA driver's license is required.
• Technical background is an advantage.

Responsibilities

• Provide administrative quality management to technical staff.
• Check and verify correctness of requests.
• Manage communication channels with Portfolio Managers.

Skills

Customer Service training

Attention to detail

Good written communication

Stress tolerance

Education

Matric (Senior Certificate)

Certificate in Administration or Customer Service

Tools

MS Word

MS Excel

MS Outlook

SAP

IMS (Integrated Management System)

Job description

Brief Role Description

To provide administrative quality management to technical staff in accordance with contractual deliverables.

Key Performance Areas

Checking and verifying correctness of requests if they meet the standards as per contractual deliverables / standards.

Accurate uploading of Proof of delivery on SAP.

Conduct effective tracking of all PODs with the Regions.

Accurately follow up with regions for all outstanding and or corrective proof of delivery.

Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client.

Daily & weekly compiling of reports on PODs standards for all regions.

Reduction of payment rejections from Client due to inadequate PODs.

Performing Quality Assurance on Absa tickets.

Verification of PODs.

Manage Quality Rejections sent to regions.

Adhering to client quality guidelines.

Manage the Actuals vs Quote Correction Report for each region.

Liaising with regional Commercial Specialist regarding relogs to be done.

Manage communication channels with Portfolio Managers, Call Centre and CCC's.

Loading of missing information on POD's in iCres & SAP.

Minimum Requirements

Certificate in Administration, Customer Service or technical qualification an advantage

Matric (Senior Certificate)

Valid code 8 SA driver's license

1-3 years relevant experience conducting administrative duties / Technical Background

Customer Service training and administration

MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge

IMS (Integrated Management System)

Fundamental Competencies

Result Oriented

Customer / Client

Focused Teamwork

Attentive To Detail

Ability To Dealing with Ambiguity

Relationship Building

Stress Tolerant

Interactive Reasoning

Good Listening Skills

Good Written Communication

Planning & Scheduling

Excellent Oral Communication