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SUMMARY :

Customer and Procurement Co-ordinator :

An exciting and challenging opportunity has arisen for a suitably qualified Customer and Procurement Coordinator to join the Parts Team, based in Sandton, supporting the African Market with spare parts procurement.

POSITION INFO :

Experiential and Educational Requirements

• Matric
• 1-2 years related experience
• Intermediate computer literacy (MS Office, SAP - advantageous)
• Basic knowledge of export (Africa)
• Fluency in French is essential

Essential Duties and Responsibilities

1. Receive and process customer orders daily, ensuring timely placement with suppliers within target lead times.
2. Educate distributors on order procedures and promote improved ordering practices.
3. Source parts daily within agreed time frames.
4. Issue quotations and proforma invoices promptly.
5. Manage EPC (Electronic Parts Catalogue) orders.
6. Maintain a list of back orders, update ETD information in SAP, and assist distributors with inquiries.
7. Manage SMR (Spare Parts Mispacking Report) process: receive claims, check, submit, and process debit/credit notes, and update weekly reports on Parts Portal.
8. Provide training to distributors on using the Parts Portal and procurement processes.
9. Update SAP with French descriptions of parts.
10. Obtain portal user forms from distributors.
11. Monitor and support customer inquiries regarding pricing and support queries.
12. Understand and support pricing structure setup and customer queries.
13. Handle daily validation requests and pricing inquiries.
14. Contribute improvement ideas to the procurement team.
15. Participate in supplier meetings and KPI reviews, raising operational challenges and supporting improvements.
16. Maintain daily communication and relationships with suppliers and customers, including informing about new products.
17. Prepare monthly OTD (Order to Delivery) reports and action plans for issues identified in distributor meetings.
18. Follow up on payments with distributors, ensuring timely receipt in collaboration with the finance team.
19. Process all orders daily and generate monthly reports.
20. Update supersession reports daily and handle rejection requests promptly.
21. Respond to queries within 24 hours and build strong relationships with distributors and suppliers.
22. Ensure adherence to credit limits.

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