Data Support Specialist

Bebeedatabase; Durban; On-site; ZAR 240 000 - 300 000; Full time

Job summary

A data solutions provider in Durban is looking for a skilled data support professional to ensure the seamless operation of business-critical systems. You will maintain campaign processes, optimise SQL performance, and assist with system improvements. The ideal candidate possesses at least an IT Diploma, with strong skills in SQL and database management. Excellent analytical and communication abilities are crucial for success in this dynamic role, focused on enhancing operational efficiency and stakeholder support.

Qualifications

• 1+ years of SQL experience, ideally in a contact center or BPO environment.
• Proven ability to optimise SQL queries and maintain database performance.
• Strong analytical abilities to support reporting and troubleshooting.

Responsibilities

• Maintain scheduling and automation tools to streamline workflows.
• Import and validate daily data files for accuracy.
• Optimize SQL performance and assist with database maintenance.
• Support stakeholders with analysis and troubleshooting.

Skills

Strong technical skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Organisational skills

Adaptability

Education

IT Diploma

Degree in a related field

Tools

MS SQL Server

SSRS

APIs

MS Office

Job description

About this Role

We are seeking a skilled and proactive data support professional to join our team.

In this role, you will play a vital part in ensuring the smooth operation of our business-critical systems.

You will be responsible for maintaining campaign processes, optimising SQL performance, and assisting with system improvements to enhance overall efficiency.

Key Responsibilities

• Configure and maintain scheduling and automation tools to streamline workflows.
• Import, validate, and monitor daily data files to guarantee accuracy and consistency.
• Optimise SQL queries and maintain database performance to ensure seamless data retrieval.
• Assist with database maintenance, backups, and security to prevent data loss or corruption.
• Support stakeholders with reporting, analysis, and troubleshooting to resolve complex issues.
• Test new functionality and contribute ideas for process improvements to drive continuous growth.

Requirements

• You should have an IT Diploma (minimum), Degree preferred, with strong technical skills and knowledge.
• At least 1 year of SQL experience, preferably in a contact centre or BPO environment.
• Familiarity with MS SQL Server, SSRS, APIs, and MS Office is essential for success in this role.
• You should possess excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills.
• Being organised, adaptable, and able to work well under pressure is crucial for delivering results in this fast-paced environment.