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A leading retail company in Upington is seeking an Assistant Store Manager to enhance store performance and foster a strong customer-first culture. This role involves operational management, inventory control, and developing staff to achieve their full potential. The ideal candidate has prior retail management experience, exceptional leadership skills, and a passion for delivering outstanding customer service. The position requires working retail hours, including weekends and public holidays.
Are you a results-driven leader with a passion for retail and people development?
Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
Key Responsibilities : Operational Management Drive store performance to achieve and exceed sales targets.
Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
Ensure consistent implementation of merchandising and marketing standards.
Attract and retain a strong and loyal customer base.
Inventory Management Oversee inventory controls and ensure effective stock management.
Monitor store performance in line with stock availability and customer demand.
Customer Service Ensure exceptional customer experiences that exceed expectations.
Review and act on Mystery Shopper reports and customer feedback.
Resolve product and service-related complaints quickly and effectively.
Lead by example in reinforcing a customer-first culture among staff.
People Management Train, develop and motivate staff to reach full potential.
Plan for succession and promote internal growth.
Manage performance consistently and fairly.
Foster a positive, engaging and productive working environment.
Administration & Compliance Ensure strict adherence to company policies, systems, and procedures.
Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.
What We're Looking For : Proven retail management experience Strong leadership and people management skills Excellent communication and organisational skills Target and results-oriented mindset Passion for customer service and retail excellence Working Hours : Retail hours, including weekends and public holidays
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.