Manager

2F961D4C-Ad41-4C88-88E1-Ee3B80702F9C; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading restaurant chain in South Africa is looking for a Restaurant Manager to oversee operations at their location. The candidate will be responsible for maintaining food quality, managing stock, and ensuring customer satisfaction. This role requires strong management and organizational skills along with prior restaurant experience. Full-time position with temp-to-perm contract options available, involving in-person work settings.

Qualifications

• Experience in restaurant and fast-food service is essential.
• Strong management and organizational skills are required.
• Effective verbal communication and customer service skills are a must.

Responsibilities

• Oversee overall operation of the restaurant.
• Ensure quality standards and compliance with health regulations.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and meet sales targets.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Tools

MICROS

Job description

DUTIES AND RESPONSIBILITIES

• Overseeing overall operation of the restaurant / take‑away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant / take‑away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant / take‑away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS

• Restaurant and Fast‑Food Service experience
• MICROS experience and knowledge – Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem‑solving skills

Job Types: Full-time, Temp to perm

Contract Length: 3 months

Pay: R

Work Location: In person