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Store Manager
Job summary
A leading retail chain in Upington is seeking a results-driven Store Manager to lead their team. This role emphasizes operational management, customer service excellence, and effective inventory controls. Candidates should bring proven retail management experience, strong leadership skills, and a passion for developing staff. Working hours include retail hours with an expectation to be present on weekends and public holidays. The ideal candidate will thrive in a fast-paced environment focused on achieving sales targets and exceeding customer expectations.
Qualifications
- Proven retail management experience.
- Strong leadership and people management skills.
- Excellent communication and organisational skills.
- Target and results-oriented mindset.
- Passion for customer service and retail excellence.
Responsibilities
- Drive store performance to achieve and exceed sales targets.
- Oversee inventory controls and ensure effective stock management.
- Ensure exceptional customer experiences that exceed expectations.
- Train, develop and motivate staff to reach full potential.
- Ensure strict adherence to company policies, systems, and procedures.
Skills
Are you a results-driven leader with a passion for retail and people development?
Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
- Operational Management
- Drive store performance to achieve and exceed sales targets.
- Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
- Ensure consistent implementation of merchandising and marketing standards.
- Attract and retain a strong and loyal customer base.
- Inventory Management
- Oversee inventory controls and ensure effective stock management.
- Monitor store performance in line with stock availability and customer demand.
- Customer Service
- Ensure exceptional customer experiences that exceed expectations.
- Review and act on Mystery Shopper reports and customer feedback.
- Resolve product and service-related complaints quickly and effectively.
- Lead by example in reinforcing a customer-first culture among staff.
- People Management
- Train, develop and motivate staff to reach full potential.
- Plan for succession and promote internal growth.
- Manage performance consistently and fairly.
- Foster a positive, engaging and productive working environment.
- Administration & Compliance
- Ensure strict adherence to company policies, systems, and procedures.
- Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.
- Proven retail management experience
- Strong leadership and people management skills
- Excellent communication and organisational skills
- Target and results-oriented mindset
- Passion for customer service and retail excellence
Retail hours, including weekends and public holidays #J-
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.